WHAT YOU CAN EXPECT
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File Confirmation Email with anticipated completion date.
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Recert Geeks will have 3 days to make contact with Resident to start E-cert.
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Our goal is 14 business days for file completion. *Once contact has been made with the Resident.
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Verifications will be processed every 3 days excluding weekends.
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Applicants will receive correspondence via email and their preferred method.
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Resident email is required for E-Cert.
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Missing items will have a 3 day response due date. If applicant does not respond up to 3 attempts will be made then management will be contacted to assist.
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If 3rd party verifiers charge a fee (ex. The Work Number) a VOE request form will be emailed to the leasing office for processing.
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Resident's have 3 options to retrieve and return recert documents
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Print and upload themselves via email links provided
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Use Property Computer Lab to print documents (documents can be uploaded by office staff)
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Retrieve documents needed from Recert Geeks Binder located in your leasing office (documents can be uploaded by office staff)
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Files will be calculated using Managements calculation sheets and processes.
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Files will be sent to management's compliance department or monitoring agency for review any corrections will be completed by Recert Geeks.
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Completed files with compliance approval will be emailed to the leasing office for download.
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Any original documents received by Recert Geeks will be mailed/delivered to the leasing office within 30 days upon completion.
What's a Simple Cert? A Simple Cert is a modified version of the E-Cert. Leasing staff has the option to complete the recert appointment with the Resident, collect the documents and send Recert Geeks the file for processing, calculations and compliance approval. *different rates apply for this type of E-Cert since Leasing staff will be more involved in the application process with the Resident.